CUSTOMER SUCCESS
CUSTOMER SUCCESS MANAGER
NYC, US. FULL-TIME
At Oribi, we’re looking to change the way the world does analytics. Oribi offers a code-free way for businesses of all sizes to finally understand their marketing analytics. Instead of being tied to developers and having to struggle through Google Analytics, Oribi users get easy-to-read insights so they always know which steps to take next. Based in Tel Aviv, we’re a team of 30 creative, fun-to-work-with people who love what they do.
As a Customer Success Manager, you will work through many marketing environments with customers from various sectors, as well as deliver an exceptional onboarding experience to clients and users alike. By providing a successful onboarding, you will establish a strong foundation for our clients as they grow with Oribi and generate actionable insights for their businesses.

In this role, you will:

  • Be part of a team that is responsible for onboarding new customers and providing ongoing consulting to our growing client base
  • Own 20-40 onboarding projects in parallel and be responsible for ensuring they are all completed successfully
  • Work as part of a team to manage the retention and growth of Oribi’s customer base
  • Work closely with the CS, R&D, and Product Teams to help prioritize and communicate internally and externally
  • Be an important contributor to shaping and scaling Oribi’s Customer Success team and defining our customer journey
  • Find ways to proactively support our customers by keeping them constantly engaged and consistently providing them with value

We’d love to hear from you if you have:

  • A passion for helping customers and finding solutions that will make them fall even more in love with Oribi :)
  • 2 years of experience in training and onboarding customers for a SaaS product (1:1 or 1:many)
  • Experience with marketing and web analytics - this is a MUST
  • EXCELLENT written and verbal communication skills
  • The personality for thriving in a fast-paced, high-growth environment and working with a team
  • Insatiable curiosity and the spirit of a lifelong learner

Bonus points for:

  • Experience with marketing tools such as Google Analytics, FullStory, Hotjar, and Supermatrix
  • Experience with scripting languages such as Javascript, Python, Java, and APIs
  • Experience in preparing training kits and consumable content to enable teams

We'd love to hear from you at career-cs@oribi.io
Who You’ll Be Working With...
Yael
Yael, VP of Customer Success
The wizard behind Oribi’s customer success magic. Would 100% move to Buckingham Palace.
Guy
Guy, Customer Success Manager
Answers support tickets at lightning speed. Has 12 years of Krav Maga under his (brown) belt.
Maya
Maya, Customer Success Manager
A true customer success hero. Can recognize any song in the first 3 seconds.
Tali
Tali, Customer Success Manager
A superstar at helping customers navigate the Oribi platform. Never misses a good poetry slam!