At Oribi, we’re looking to change the way the world does analytics. Oribi offers a code-free way for businesses of all sizes to finally understand their marketing analytics. Instead of being tied to developers and having to struggle through Google Analytics, Oribi users get easy-to-read insights so they always know which steps to take next. Based in Tel Aviv, we’re a team of 30 creative, fun-to-work-with people who love what they do.
As a Customer Success Manager, you will work through many marketing environments with customers from various sectors, as well as deliver an exceptional onboarding experience to clients and users alike. By providing a successful onboarding, you will establish a strong foundation for our clients as they grow with Oribi and generate actionable insights for their businesses.

In this role, you will:

  • Be part of a team that is responsible for onboarding new customers and providing ongoing consulting to our growing client base
  • Own 20-40 onboarding projects in parallel and be responsible for ensuring they are all completed successfully
  • Work as part of a team to manage the retention and growth of Oribi’s customer base
  • Work closely with the CS, R&D, and Product Teams to help prioritize and communicate internally and externally
  • Be an important contributor to shaping and scaling Oribi’s Customer Success team and defining our customer journey
  • Find ways to proactively support our customers by keeping them constantly engaged and consistently providing them with value

We’d love to hear from you if you have:

  • A passion for helping customers and finding solutions that will make them fall even more in love with Oribi :)
  • Marketing experience is a MUST
  • Experience with web analytics solutions (not an absolute must, but preferred)
  • EXCELLENT written and verbal communication skills
  • The personality for thriving in a fast-paced, high-growth environment and working with a team
  • Insatiable curiosity and the spirit of a lifelong learner

Bonus points for:

  • Experience in training and onboarding customers for a SaaS product (1:1 or 1:many)
  • Experience with marketing tools such as Google Analytics, FullStory, Hotjar, and Supermetrics
  • Experience with scripting languages such as Javascript, Python, Java, and APIs
  • Experience in preparing training kits and consumable content to enable teams

We'd love to hear from you at
Who You’ll Be Working With...
Yael, VP of Customer Success
The wizard behind Oribi’s customer success magic. Would 100% move to Buckingham Palace.
Guy, Customer Success Manager
Answers support tickets at lightning speed. Has 12 years of Krav Maga under his (brown) belt.
Maya, Customer Success Manager
A true customer success hero. Can recognize any song in the first 3 seconds.
Tali, Customer Success Manager
A superstar at helping customers navigate the Oribi platform. Never misses a good poetry slam!