CUSTOMER SUCCESS
TECHNICAL EXPERT
TEL AVIV, ISRAEL OR NYC, US. FULL-TIME
At Oribi, we’re looking to change the way the world does analytics. Oribi offers a code-free way for businesses of all sizes to finally understand their marketing analytics. Instead of being tied to developers and having to struggle through Google Analytics, Oribi users get easy-to-read insights so they always know which steps to take next. Based in Tel Aviv, we’re a team of 30 creative, fun-to-work-with people who love what they do.
As a Technical Expert, you will work through many marketing environments with customers from various sectors, as well as deliver exceptional customer support to clients and users alike.

In this role, you will:

  • Be part of a team supporting our customers and helping them maximize the value they get from Oribi
  • Manage your own queue of support tickets
  • Work closely with the R&D and product teams, helping to prioritize and communicate internally and externally
  • Be responsible for your own Customer Solutions special projects
  • Find ways of proactively assisting our customers, helping to continuously educate them so they are up to date with Oribi’s features and value.

We’d love to hear from you if you have:

  • A passion for helping customers and finding solutions that will make them fall even more in love with Oribi :)
  • 2+ years of experience with providing support for SaaS solutions and Web Applications
  • Experience with marketing and web analytics (an MAJOR advantage)
  • Been in charge of troubleshooting situations, including communication with customers (such as giving status updates, setting expectations, presenting solutions, etc.)
  • Experience working with logs and monitoring tools
  • EXCELLENT written and verbal communication skills
  • The abilities needed for training and onboarding customers of a SaaS product
  • The personality for thriving in a fast-paced, high-growth environment and working with a team

Bonus points for:

  • Experience with marketing tools such as Google Analytics, Facebook Ads, Mixpanel, FullStory
  • Web development background and/or programming familiarity

We'd love to hear from you at career-cs@oribi.io
Who You’ll Be Working With...
Guy
Guy, Customer Success Manager
Answers support tickets at lightning speed. Has 12 years of Krav Maga under his (brown) belt.
Maya
Maya, Customer Success Manager
A true customer success hero. Can recognize any song in the first 3 seconds.
Tali
Tali, Customer Success Manager
A superstar at helping customers navigate the Oribi platform. Never misses a good poetry slam!